MBKP International LLC

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Frequently Asked Questions

Q: How do I track my order?
A: Upon completion of your order, you will receive an email confirmation from us with the details of your purchase. Within 1-2 business days, you will receive a second email confirming that your order has shipped. Tracking information will also be included in that email so that you can easily track your package. For questions about tracking, please contact us and include your name and order number.

Q: Do you ship to APO/FPO, P.O. Boxes, Hawaii, Alaska or Puerto Rico?
A: We currently do not ship to APO/FPO addresses. We can ship to PO Boxes but only certain products so please contact us first. Typically, we only ship inside the US mainland. However, if you need something shipped to Hawaii, Alaska or Puerto Rico please contact us first as there are some products we can ship to these locations and some we cannot.

Q: Do you ship to Canada?
A: Please contact us before placing your order as there are some products we can ship to Canada and some we cannot.

Q: Do you ship to other international addresses?
A: No. Sorry but at this time we do not ship internationally with the exception of Canada.

FAQ'sQ: How do I cancel my order?
A: If you want to cancel your order, please contact us ASAP. Orders cancelled after they have shipped will be subject to restocking fees. Restocking fees will include any and all shipping charges that we incur.

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